Consultation Hub

Welcome to Citizen Space. This site will help you find and participate in consultations that interest you. We use consultations to gather your views and help us make decisions on specific topics. We consider what you tell us, and then use this information to better inform our recommendations and decisions.

Recently updated consultations are displayed below. Alternatively, search for consultations by keyword, postcode, interest etc.

Open Consultations

  • Customer Service Advisor Knowledge Test

    This is a 10 minute knowledge test to identify that you have the necessary skills to help residents with queries that they may call the for help with. All the information to answer the questions can be found on the Trafford Council Website. More

    Closes 30 November 2021

  • NHS Trafford CCG - ESR Data Cleanse Survey

    This is the survey to begin the ESR Data Cleanse. More

    Closes 30 November 2021

  • COVID-19 External Briefing Feedback

    The purpose of this survey is to understand how the current COVID-19 external briefing is utilised, and how changes/amendments can be made to better suit the needs of the target audience. More

    Closes 30 November 2021

  • Safer Recruitment & Managing Allegations

    Your feedback is always valued by us. Please take a few moments to complete this evaluation form so that we can provide improvements to future training. More

    Closes 30 November 2021

  • Sleep Clinic Service Developments: Questions for Professionals

    Local Authority commissioning officers meet regularly with the Together Trust, the provider of Sleep Tight Trafford, to review current performance and discuss potential developments for the service. Through recent discussions with the Together Trust we have identified a number of changes... More

    Closes 3 December 2021

See All Open Consultations

Closed Consultations

  • Covid 19 Vaccination Survey

    Some people in your area have chosen not to have the COVID-19 vaccine and we want to better understand the reasons for this. More

    Closed 26 November 2021

  • Voice of the Child Training

    Your feedback is always valued by us. Please take a few moments to complete this evaluation form so that we can provide improvements to future training. More

    Closed 23 November 2021

  • Trafford Citizens Assembly

    The pandemic has highlighted the importance and benefits of working together to tackle the big challenges ahead of us. This is why we are organising a Trafford Citizens Assembly and hosting two key events for our residents on addressing our climate crisis . ... More

    Closed 15 November 2021

  • Safeguarding Children (Basic Awareness)

    Your feedback is always valued by us. Please take a few moments to complete this evaluation form so that we can provide improvements to future training. More

    Closed 10 November 2021

  • Corporate Plan - Vision and Priorities

    Our current Corporate Plan was launched in 2018. It set out our priorities and how we would serve the residents, businesses and communities in our borough. It is now three years since this Plan was approved. Nearly two years have been spent dealing with the Covid-19 pandemic... More

    Closed 7 November 2021

See All Closed Consultations

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes.

We asked

About how you engage with children and young people to improve your services.

You said

Some of you had explicit strategies while others didn't. The most common ways you involved children and young people were through a suggestion box, involving them in planning and running events and having an easily accessible complaints policy. You would all be happy to sign up for a Trafford wide pledge to our children and young people.

We did

We are currently working with children and young people to finalise our strategy going forward. This includes a pledge to our children and young people written with our children and young people. Once the pledge is finalised we will send it out for consultation with you before asking you to sign up to it.

We asked

The Access Trafford Customer Survey  was carried out for 30 days by asking residents who recently contacted Access Trafford by phone and email to complete a short survey to help us gain valuable insight into what we do well and where we can improve.  Thank you to the 150 residents who took the time to provide us with your valuable feedback. 

We asked you the following questions to help us forward plan and improve our service to you.

  • Did you try to use the Trafford Council website before contacting Access Trafford by email or telephone?
  • How you found the advice given by our Customer Service Advisors
  • To rate the professionalism and friendliness of our Customer Service Advisors
  •  How you found waiting times when contacting us by telephone.
  • We also wanted to know about you, so we can better understand our customer base and ensure we are reaching all our residents. We asked, aged, ethnicity and where in Trafford you reside.

You said

  • Surprisingly over 45%  of respondents told us they had tried to find information on the website before contacting Access Trafford via email and telephone.
  • 75% of respondents agreed or strongly agreed that our Customer Service advisors were able to resolve their query over the phone.
  • 79% rated the Customer Service Advisors professionalism either excellent or very good
  • 83% rated the Customer Service Advisors willingness to help as either excellent or very good.
  • 73% thought that the advisors ability to resolve the query was either excellent or very good.
  •  80% of respondents agreed, or strongly agreed that calls were answered in a satisfactory time period.

We did

As over 45% of respondents had tried to use the Council website before contacting  Access Trafford. We analysed the comments received to work on improving the Council Website.  Comments mentioned out of date information, difficulties making online payments and navigation of the website.  The information from our survey was discussed with the Web Team who working on improving the content and accessibility.

The Access Trafford Contact Centre does not deal with waste or highway issues, this is a One Trafford Service that is provided by Amey on behalf of the Council. The information regarding bin pages on the website and ordering  green waste bags has been passed to One Trafford.  Improvements have been made to the website content and processes to improve the customer experience.

The  next  Access Trafford customer survey will be winter 2021.