Consultation Hub

Welcome to Citizen Space. This site will help you find and participate in consultations that interest you. We use consultations to gather your views and help us make decisions on specific topics. We consider what you tell us, and then use this information to better inform our recommendations and decisions.

Recently updated consultations are displayed below. Alternatively, search for consultations by keyword, postcode, interest etc.

Open Consultations

  • Lostock staff training consultation

    A quick survey for you to say areas of autism or social communication needs that you would like additional training with. More

    Closes 24 September 2021

  • CP Conference professionals survey

    Help us to improve our child protection conferences. This survey is for professionals that attend Trafford Child Protection conferences. More

    Closes 27 September 2021

  • Child Protection Conference parents survey

    This survey is to get your thoughts about the child protection conferences that you have attended, so that we can think about what we do well, what we could improve and to help us listen to parents experiences of these meetings. This survey is for parents, grandparents and carers.... More

    Closes 27 September 2021

  • Supported Housing Strategy Stakeholder Survey

    At Trafford Council, w e know that having the right home can have a big impact on quality of life, and that maintaining independence is important to everyone, especially those with support needs. With that in mind, we’re working to ensure all Trafford residents with support needs have... More

    Closes 17 October 2021

  • Supported Housing Strategy Resident Survey

    We know that having the right home can have a big impact on your quality of life and that maintaining independence is important to everyone, especially if you have support needs. With that in mind, we’re working to ensure all Trafford residents with support needs have access to safe and... More

    Closes 17 October 2021

See All Open Consultations

Closed Consultations

  • Trafford Autism and ADHD Pathway Questionnaire

    We are carrying out a review of the Trafford Autism and Social Communication (TASC) and Trafford Combined ADHD Assessment Service (TCAS) pathways. As part of this review we’d like to hear your views and experience of referring to these pathways. We understand how busy... More

    Closed 17 September 2021

  • Early Help Commissioned Services and Support for CYP with Additional Needs

    The aim of this survey is to gather feedback from as many families and partners as possible with respect to our early help offer and our offer for children and young people with additional needs in Trafford. Our early help offer is designed to help people at the earliest... More

    Closed 14 September 2021

  • Equality and Safety

    Trafford Council would like to ensure that we are doing all we can to keep Trafford residents safe and feeling safe. In light of recent concerns around women’s safety, we want to work with communities to keep them safe from harassment, crime, and violence. We would like... More

    Closed 13 September 2021

  • Pre Kickstart Feedback

    We are looking to improve pre kickstart, this is where you attend Trafford College for a short period before attending the 6 month placement with the Council. This questionaire is about that time and we would like to have your feedback to help shape placements going forward. More

    Closed 8 September 2021

  • Statement of Gambling Policy Consultation

    Trafford Council is currently reviewing its gambling policy, with the intention that any amended policy will become effective on 31st January 2022. The Council is consulting a range of bodies as part of this process including those that represent residents, local... More

    Closed 3 September 2021

See All Closed Consultations

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes.

We asked

About how you engage with children and young people to improve your services.

You said

Some of you had explicit strategies while others didn't. The most common ways you involved children and young people were through a suggestion box, involving them in planning and running events and having an easily accessible complaints policy. You would all be happy to sign up for a Trafford wide pledge to our children and young people.

We did

We are currently working with children and young people to finalise our strategy going forward. This includes a pledge to our children and young people written with our children and young people. Once the pledge is finalised we will send it out for consultation with you before asking you to sign up to it.

We asked

The Access Trafford Customer Survey  was carried out for 30 days by asking residents who recently contacted Access Trafford by phone and email to complete a short survey to help us gain valuable insight into what we do well and where we can improve.  Thank you to the 150 residents who took the time to provide us with your valuable feedback. 

We asked you the following questions to help us forward plan and improve our service to you.

  • Did you try to use the Trafford Council website before contacting Access Trafford by email or telephone?
  • How you found the advice given by our Customer Service Advisors
  • To rate the professionalism and friendliness of our Customer Service Advisors
  •  How you found waiting times when contacting us by telephone.
  • We also wanted to know about you, so we can better understand our customer base and ensure we are reaching all our residents. We asked, aged, ethnicity and where in Trafford you reside.

You said

  • Surprisingly over 45%  of respondents told us they had tried to find information on the website before contacting Access Trafford via email and telephone.
  • 75% of respondents agreed or strongly agreed that our Customer Service advisors were able to resolve their query over the phone.
  • 79% rated the Customer Service Advisors professionalism either excellent or very good
  • 83% rated the Customer Service Advisors willingness to help as either excellent or very good.
  • 73% thought that the advisors ability to resolve the query was either excellent or very good.
  •  80% of respondents agreed, or strongly agreed that calls were answered in a satisfactory time period.

We did

As over 45% of respondents had tried to use the Council website before contacting  Access Trafford. We analysed the comments received to work on improving the Council Website.  Comments mentioned out of date information, difficulties making online payments and navigation of the website.  The information from our survey was discussed with the Web Team who working on improving the content and accessibility.

The Access Trafford Contact Centre does not deal with waste or highway issues, this is a One Trafford Service that is provided by Amey on behalf of the Council. The information regarding bin pages on the website and ordering  green waste bags has been passed to One Trafford.  Improvements have been made to the website content and processes to improve the customer experience.

The  next  Access Trafford customer survey will be winter 2021.