Consultation Hub

Welcome to Citizen Space. This site will help you find and participate in consultations that interest you. We use consultations to gather your views and help us make decisions on specific topics. We consider what you tell us, and then use this information to better inform our recommendations and decisions.

Recently updated consultations are displayed below. Alternatively, search for consultations by keyword, postcode, interest etc.

Open Consultations

  • Business Support Survey 2021

    During recent times there have been significant changes to the local economy as a result of COVID-19 and the UK departure from Europe affecting many of Trafford's businesses. This consultation has been designed to gather information from businesses about their current position and to... More

    Closes 23 January 2022

  • Mental Heath Services review

    We want to make sure we are providing the right help at the right time for people who require mental health support. We are therefore conducting a review of our mental health provisions. We want to hear as many views as possible from current and former users of mental health services. These... More

    Closes 28 January 2022

  • Altrincham Leisure Centre Consultation 2022

    Trafford Council has announced multi-million pound plans to redevelop three leisure centres in the borough following the successful redevelopment of Urmston Leisure Centre. Altrincham Leisure Centre is set to be the next in line for redevelopment and we would like to hear your views on the... More

    Closes 30 January 2022

  • Early Help Adult Feedback

    We really appreciate all feedback on our service, to help us to continue to improve. More

    Closes 31 March 2022

  • Early Help Child Feedback

    We really appreciate all feedback on our service, to help us to continue to improve. More

    Closes 31 March 2022

Closed Consultations

  • Summary of the Budget Consultation Public Questions 2022/23

    Public Budget Consultation Introduction The previous budget was set at the height of the COVID-19 pandemic and almost overnight, the way the Council had to deliver services and support changed. The Council has continued to adapt to evolving events as the country responds to an ever... More

    Closed 11 January 2022

  • Children in Care annual survey 2021

    This is your chance to tell us what you think about being in care in Trafford. Also to be entered in a draw to win one of five £50 vouchers of your choice! This survey is confidential but if you tell us something we think may lead to you or someone else being harmed we'll have to share... More

    Closed 24 December 2021

  • Sale Town Centre & Movement Strategy Refresh

    Trafford Council is seeking the views of members of the public, businesses and other Sale Town Centre key stakeholders in updating the Sale Public Realm and Movement Strategy that was undertaken in 2018. The Strategy was the subject of significant public consultation and resulted... More

    Closed 19 December 2021

  • Tell us your views on Special Educational Needs and Disability in Trafford

    Trafford Commissioning are in the process of developing a commissioning strategy for children and young people with Special Educational Needs and Disabilities aged 0 - 25 in Trafford. The voices of children and young people are paramount to the work we do and we welcome them to... More

    Closed 15 December 2021

  • Sleep Clinic Service Developments: Questions for Professionals

    Local Authority commissioning officers meet regularly with the Together Trust, the provider of Sleep Tight Trafford, to review current performance and discuss potential developments for the service. Through recent discussions with the Together Trust we have identified a number of changes... More

    Closed 6 December 2021

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes.

We asked

About how you engage with children and young people to improve your services.

You said

Some of you had explicit strategies while others didn't. The most common ways you involved children and young people were through a suggestion box, involving them in planning and running events and having an easily accessible complaints policy. You would all be happy to sign up for a Trafford wide pledge to our children and young people.

We did

We are currently working with children and young people to finalise our strategy going forward. This includes a pledge to our children and young people written with our children and young people. Once the pledge is finalised we will send it out for consultation with you before asking you to sign up to it.

We asked

The Access Trafford Customer Survey  was carried out for 30 days by asking residents who recently contacted Access Trafford by phone and email to complete a short survey to help us gain valuable insight into what we do well and where we can improve.  Thank you to the 150 residents who took the time to provide us with your valuable feedback. 

We asked you the following questions to help us forward plan and improve our service to you.

  • Did you try to use the Trafford Council website before contacting Access Trafford by email or telephone?
  • How you found the advice given by our Customer Service Advisors
  • To rate the professionalism and friendliness of our Customer Service Advisors
  •  How you found waiting times when contacting us by telephone.
  • We also wanted to know about you, so we can better understand our customer base and ensure we are reaching all our residents. We asked, aged, ethnicity and where in Trafford you reside.

You said

  • Surprisingly over 45%  of respondents told us they had tried to find information on the website before contacting Access Trafford via email and telephone.
  • 75% of respondents agreed or strongly agreed that our Customer Service advisors were able to resolve their query over the phone.
  • 79% rated the Customer Service Advisors professionalism either excellent or very good
  • 83% rated the Customer Service Advisors willingness to help as either excellent or very good.
  • 73% thought that the advisors ability to resolve the query was either excellent or very good.
  •  80% of respondents agreed, or strongly agreed that calls were answered in a satisfactory time period.

We did

As over 45% of respondents had tried to use the Council website before contacting  Access Trafford. We analysed the comments received to work on improving the Council Website.  Comments mentioned out of date information, difficulties making online payments and navigation of the website.  The information from our survey was discussed with the Web Team who working on improving the content and accessibility.

The Access Trafford Contact Centre does not deal with waste or highway issues, this is a One Trafford Service that is provided by Amey on behalf of the Council. The information regarding bin pages on the website and ordering  green waste bags has been passed to One Trafford.  Improvements have been made to the website content and processes to improve the customer experience.

The  next  Access Trafford customer survey will be winter 2021.